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RegInspect · Legal

Billing Terms

Plans, renewals, cancellation and billing support.

Version 2026-09-28 · Updated

1. Your order

Your selected plan, price, currency, billing interval, applicable tax and eligible trial or promotional offer are shown before confirmation. UK and Gibraltar plans use GBP; Malta plans use EUR. An offer applies only where the service confirms eligibility. No payment is implied merely by creating an account.

2. Payment and renewal

Fees are payable in advance for the agreed monthly or annual period unless your order states otherwise. Subscriptions renew for that interval until cancelled. Payment methods offered by Stripe at checkout apply; this notice does not promise a particular payment method. Keep your billing contact and payment details current.

3. Changes and cancellation

Use the billing controls to request supported subscription changes or cancellation. Review the confirmation and recorded status, including the effective date. Cancellation normally stops renewal at the end of the paid period. Plan changes, usage charges and any prorations are governed by the confirmed order and provider outcome. Contact us if a request remains unconfirmed; do not assume a failed response means no change occurred.

4. Refunds and disputes

Monthly fees are not refunded for a partially used billing period unless law or a written agreement requires it.

Your firm may request a full refund of its first annual subscription payment within 30 days of that payment by emailing jason@reginspect.co.uk with the invoice reference. This introductory guarantee applies once per firm and does not restart on renewal, a plan change or a new account. After the first 30 days, annual refunds for change of mind are not automatic; exceptional refunds may be agreed at our discretion. This does not affect statutory rights, remedies for incorrect or duplicate charges or our failure to provide the service, or any more favourable terms already agreed with your firm.

Cancelling renewal normally leaves access available until the end of the paid term. If you request a refund under the introductory guarantee, the refunded subscription ends when the refund is processed; we will confirm the outcome and data export arrangements. A refund request is not proof that a refund or cancellation has completed.

Report an incorrect or duplicate charge with its invoice reference. A billing query does not authorise a further payment.

5. Price changes, overdue amounts and support

We give at least 30 days’ notice before a price increase applies at renewal. Failed or overdue payments may lead to restricted access after appropriate notice, subject to the agreement and applicable law. Contact us to reconcile the account and arrange access to records where necessary. These Billing Terms form part of the Terms of Service.